Privacy Policy

1. Introduction

Welcome to Willow Farms, LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Pet information (names, breeds, medical information, special needs)
• Booking and reservation details
• Communications with us (customer service inquiries, feedback)
• Profile information and preferences

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages visited, features used, time spent on the Service)
• Location data (if you enable location services)
• Log data (IP address, browser type, access times, referring URLs)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Service
• To process bookings and reservations for dog boarding services
• To communicate with you about your account, bookings, and our services
• To send you marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To personalize your experience and provide relevant content
• To analyze usage patterns and improve our Service

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (payment processing, cloud hosting, analytics)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Opt-out of marketing communications
• Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: